Lady Berry Terms & Conditions
Lady Berry Cupcakes reserve the right to alter our terms & conditions at any time.
Booking
Please choose the date you book a class carefully as refunds are not available for any Classes/Parties/Workshops/Zoom Classes/Private Tuition/Mentoring/Cupcake orders if you cancel or choose not to attend. You attend Lady Berry workshops & classes completely at your own risk, we will not be liable for any injuries, illness or accidents that occur during your class/workshop/ party or mentoring. We reserve the right to refuse your booking and cancel your booking at any time. By paying for a class either in full or as a deposit, you are agreeing to these Terms and Conditions.
On the rare occasion and of the ultimate discretion of Lady Berry Cupcakes a class may be transfred there is an admin fee of £15 to do so.
Refunds
Refunds are not available once payment has been made under any circumstances, even if the confirmation has not been sent out. Please check the dates and times carefully before you book. Classes are booked many months in advance and any late cancellations mean that a place may have been denied to another student. This applies to any class bookings, group bookings, Online classes, parties or gift vouchers.
All class bookings are bound by these terms and conditions at Lady Berry Cupcakes whether made online or via email. If you have class credit, under any circumstances, this is valid for 12 months only. Money or goods cannot be exchanged for class credit under any circumstances. It is advisable to take out insurance to cover any unforeseen events that may prevent you from attending your class at Lady Berry Cupcakes.
Photography & Video
During Lady Berry Classes & Workshops, we do take photographs and videos, you will be asked, if you’d prefer not to have your photo taken or used in any material, please let us know in advance. Lady Berry Cupcakes may use these photographs on our website or social media, but are not limited to these.
No photographs or videos are allowed to be taken by students during a Lady Berry Class. At the end of a class you are welcome to take photographs of your own work only. If you would like to use photographs of the cakes you have made in the workshop on Facebook, Instagram etc you are welcome to do so, but please ALWAYS credit them with a note saying that they were made with at Lady Berry Cupcakes class with a link to our webpage.
Class & Guide Content
We reserve the right to alter all online and in person classes, guides and workshop content at any time. All online classes and guides are fully non refundable. They are our own techniques and are not to be replicated for your own guides or classes.
Cupcake Parties & Workshops
A non-refundable deposit payment of is required to secure your date of a Lady Berry Cupcake Party. Once a deposit has been made unfortunately we are unable to offer a refund. Party date changes is only available on exceptional circumstances and is down to the descretion and availability of Lady Berry Cupcakes. If a date change is available it can only be changed less no later than 10 days before the date of your party. There is a Party date change fee of £50 due to loss of bookings.
The final non-refundable payment is required no less than 5 days before your Lady Berry Cupcake party. Final attendee numbers need to be finalised no less than 5 days before the party date along with the final balance.
Travel Charges apply to all private classes, workshops and parties. Congestion charges apply. Where private parking on a drive way or free street parking is not available parking fees are charged to client.
Where parking is not available charges for a return journey uber will be applied.
Corporate Events
Payment Terms
A full non-refundable is required to secure the booking.
Payment Method: Payment shall be made via Bank Transfer an invoice will br provided on the day of your booking. Failure to remit payment in full by the specified deadline will result in cancellation of the booking without refund of the deposit.
Cancellations and Refunds
Once classes and workshops have been paid for. The workshops are non refundable.
At the discretion of Lady Berry Cupcakes if and where possible rescheduling may be possible.
Rescheduling fee is £350 and the cost for all perishable materials and time will be billed.
The remaining balance may then be transferred at the discretion of Lady Berry Cupcakes.
Provider Cancellations: If the Provider must cancel for any reason, a full refund of all payments made will be issued.
Liability and Indemnity
Allergen Disclaimer: The Provider will supply a detailed ingredient list for all items used in the workshop. It is the responsibility of the Client to notify participants of potential allergens.
Assumption of Risk Participants engage in the workshop activities at their own risk. The Provider is not liable for any injuries, illnesses, or damages resulting from participation, except in cases of proven gross negligence.
Indemnification: The Client agrees to indemnify and hold harmless the Provider from any claims, damages, or expenses arising from workshop participation, including but not limited to allergic reactions.
Age
We do not allow under 16 years old in our adult classes. The class will be expected to run at a pace to enable us to fit in all the skills other students are paying for. With this in mind, the class needs students who can work at the pace required and not be distracted.
Family classes and workshop the minimum age is 5years to 15 years. The classes are for an adult and child to attend the class/ workshop together.
Online Teaching
All classes/ workshops and parties booked online are non transferable. You are welcome to take written notes during the class. Recording of online classes/ workshops & parties is strictly prohibited. Do not share these techniques with anyone. If you cant make the zoom class/ workshops or party on the scheduled date, there are no alternatives and you have missed your learning opportunity. Due to the limited people on a zoom/online course no refunds are available if you miss it.
All techniques will be fully demonstrated during the class. If you cant finish on time during the zoom class, you can take notes and complete your cake after the class has ended.
Only permitted guests are allowed to attend the Zoom classes and parties no others are permitted to join the class unless they have booked as a guest.
UPDATE – COVID-19 (Coronavirus) POLICY Group Classes
Lady Berry Class size will be a maximum of six students.
You will be asked to provide a photograph of yourself an a government approved lateral flow test by 7pm the evening before your class. If the test result is positive you will be asked to send someone in your place. No refund will be provided.
It will not be possible to social distance during some Lady Berry Classes Pending the governments regulations at the time of your class PPE Masks may be required for students, teachers. If you choose to wear a visor it must be worn with a mask. Airflow Depending on the weather and the comfort of students, the studio windows and door can be opened. Cleaning The studio, equipment and tools are cleaned with disinfectant before each class. You will be asked to sanitise your hands on arrival. Each student will have their own set of equipment for use in class and should only use their set of equipment provided.
If a class is cancelled beyond my control and no alternative is available, then you will be offered a voucher to use within the next 12 months or refunded in full on the day of your class booking. If you accepted a voucher but can’t find an alternative that suits your requirements, no refund will be available.
Gift Vouchers and refunds
We do not offer refunds on any gift vouchers purchased. Names can not be edited once the gift voucher has been created. Gift vouchers can only be used by the persons who’s name is on the gift voucher . They are valid for 12 months from date of purchase. Once a voucher expires, they then become invalid. They will not be extended under any circumstances. NO refund will be given on any voucher remaining after a purchase. NO cash or monetary value.
Cancellations
We strongly suggest you consider taking a policy to cover emergency cancellations, you can buy these from http://www.cancelsure-insurance.co.uk/.
In the very unlikely event that we have to cancel a class, workshop or party due to illness we will refund you in full with a gift voucher to book on a rescheduled date. We we not be liable for reimbursing any expenses or costs resulting from us cancelling a workshop or class, for example (but not limited to) travel. Lady Berry Cupcakes cannot be held liable for any money spent by students, such as travel, accommodation etc. If Lady Berry Cupcakes has to cancel a class and you have already made travel purchases, we would only be able to refund you for the price you paid for the class. Class Cancellation insurance is available to buy online which would cover you for these circumstances as mentioned above.
By booking your class/workshop/party with Lady Berry Cupcakes you accept that our liability is fully limited to the cost of the class. Lady Berry Cupcakes cannot hold class/ party places pending payment under any circumstances. If you do not log on for a class or have to cancel very last minute, you are not entitled to any class transfer, refund or voucher in any way. The class has been prepped, baked and stock has been purchased for your class place. If you do not come to your place booked, your money is lost. There are no circumstances where a voucher is given.
Weather conditions - If a class is cancelled due to adverse weather conditions, we will reschedule the class. If you can not attend the rescheduled date, you will be issued with a gift voucher to use at your connivence within a 12 month period of your voucher being issued.
Attendance
If you arrive more than 10 minutes late for your Lady Berry Class, you will be unable to join the class as you will be behind and this would be unfair to the other students. In this instance you would lose your booking and would not be able to transfer to a later date. Please ensure plenty of time when planning your journey.
All personal property brought into the classroom is done so at your own risk. We take no responsibility for lost, stolen or broken property while you are on our premises or after you have left the premises.
Discounts & Sales
From time to time, we announce discount sales on our classes. These are sales just like any other business and are available for customers and students who book a class during the sale period. The sale prices are clearly shown on the website. Classes booked before the sale starts and after the sale ends are not eligible for discounted rates. Similarly, classes booked before the sale starts and after the sale ends are not eligible for any discounts or refunds.
Intellectual Property
All content on Lady Berry Cupcakes website, Facebook page, Instagram, TikTok, Pinterest accounts and all other Lady Berry Cupcakes social media is the intellectual property of Lady Berry Cupcakes. By attending a course with Lady Berry Cupcakes you agree not to copy or imitate this content for your own commercial purposes following the course. This includes all Lady Berry Cupcakes designs, photography, course content, guide content and mentoring content.
If you run baking cake, cupcake, cookie classes yourself or plan on starting to host cake classes or workshops, you MAY NOT use the designs you have made during your class to promote your own classes or your business. It is absolutely forbidden to use any technique learnt with me during a class or online class or guide for your own teaching purposes. If this happens, you may be subject to legal action against you and your business.
You may not use designs Lady Berry Cupcakes lesson plans, class format, photographs, teaching techniques, pre class information, notes, wording or any other elements of the Lady Berry Cupcakes classes/workshop you attend for your own classes or the promotion of your own classes.
Online Video Classes & Guides
Terms and Conditions for Online Video Class School
The Terms and Conditions in 2020 govern your use of the School's services, including accessing and watching The Lady Berry Online video classes through our online platform Teachable. Please read these Terms carefully before using our School. By accessing or using our School, you agree to be bound by these Terms.
General Terms
1.1 Eligibility: You must be at least 18 years old or have the legal authority to enter into these Terms on behalf of a minor, to use our School. If you are accessing the School on behalf of a minor, you are responsible for supervising and monitoring their usage.
1.2 Account Creation: To access the School's classes, you may need to create an account on our Platform. You must provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
1.3 Intellectual Property: All content provided through our School, including but not limited to video classes, materials, and resources, are protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works of any content from the Lady Berry Cupcake School for reteaching.
Use of the Platform
2.1 Access and Availability: You may access the classes on our Platform as long as the Platform exists and is operational. We reserve the right to modify, suspend, or terminate the Platform at any time without prior notice.
2.2 User Conduct: While using our Lady Berry Cupcake School, you agree to:
a) Comply with all applicable laws and regulations. b) Use the School solely for personal, non-commercial purposes. c) Respect the rights and privacy of other users and refrain from engaging in any activity that is harmful, offensive, or illegal. d) Not interfere with or disrupt the operation of the Platform or any associated networks.
2.3 Third-Party Platforms: Our Platform may contain links or references to third-party websites or services. We are not responsible for the content, availability, or accuracy of such third-party platforms. Your use of third-party platforms is subject to their own terms and conditions.
Fees and Payments
3.1 Fees: Access to the School's classes may be subject to payment of fees. The applicable fees will be clearly stated on our Platform. By accessing and using the School, you agree to pay the specified fees in a timely manner.
3.2 Payment Terms: Payments for our services are processed through secure third-party payment gateways. You agree to provide accurate billing information and authorize us or our payment processor to charge the specified fees to your chosen payment method.
3.3 Refunds: Unless otherwise stated, all payments made for the Lady Berry Cupcake School's classes are non-refundable.
Limitation of Liability
4.1 Disclaimer: While we strive to provide accurate and up-to-date information through our School, we make no warranties or representations regarding the completeness, accuracy, reliability, or suitability of the content. You acknowledge that your use of the School is at your own risk.
4.2 Limitation of Liability: To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the School, even if we have been advised of the possibility of such damages.
Termination
5.1 Termination by You: You may terminate your account and discontinue using our School at any time. Any fees paid in advance are non-refundable.
5.2 Termination by Us: We may suspend or terminate your account at any time.
Descriptions
We have done our best to ensure our descriptions and content on the website is accurate but we cannot be held responsible for any slight errors.
Pricing
We reserve the right to alter our pricing at any time. Our prices are current at the time of bookings. We are under no obligation to issue a refund or gift voucher for any class booked outside an offer/discount we are holding.
The Website
All text, images and content of this website is copyright and it may not be used or reproduced elsewhere without our full legal permission. Please contact us at info@ladyberrycupcakes.co.uk
We cannot be held responsible for the comments of external users posted to our linked sites, including (but not limited to) our social media channels Instagram, Facebook, Tok Tok, Pinterest If you do see anything offensive, please let us know and we will do our best to remove it if we consider that appropriate.
Privacy Policy
At Lady Berry Cupcakes we are dedicated to safeguarding and preserving your privacy when visiting our site, class venues or communicating electronically with us. Our Privacy Policy has been provided and approved by website privacy policy provider LegalCentre.co.uk. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.We do update this Policy from time to time so please do review this Policy regularly.
Information Collected
In operating our website we may collect and process the following data about you:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information.
Information provided to us when you communicate with us for any reason across social media platforms.
Use of cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
We may share your email address only with other participants of your class only. This will only be due to emailing you the class information and newsletters.
Storing Your Data
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Force Majeure and Indemnification
On booking a class, party, workshop with Lady Berry cupcakes you as a customer understand that if a class, party, workshop is prevented due to acts of God, government restrictions, flood, fire. earthquake, epidemics or pandemics, shortage or adequate power or transportation facilities, embargoes, war, invasion, hostilities, riots or other civil unrest, strikes, labor stoppages or slowdowns, other industrial disturbances, or any other cause beyond the reasonable control of Lady Berry Cupcakes which makes it commercially impracticable, illegal, or impossible to hold the Lady Berry class, workshop, or party. Presentation of Lady Berry Cupcake class, party or workshop LADY BERRY CUPCAKES shall be responsible to the other party for failure or delay in performance of its obligations to conduct the Presentation oF the Event. Either party will immediately notify the other if the Presentation or Event cannot move forward as planned.
Customers agree to indemnify, hold harmless, and defend Lady Berry Cupcakes from and against any losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees and all other costs of defence, arising out of any third- party claim or threatened claim against Lady Berry Cupcakes arising out of any actual or alleged breach of the representations or warranties made by the customer on booking.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you.
Contacting Us
Please e-mail us at inof@ladyberrycupcake.co.uk